Terms & Conditions

Terms and Conditions

Welcome to Jotene. These Terms and Conditions govern your purchase of industrial automation products from our website. By placing an order, you agree to be bound by these terms.

1. Definitions and Interpretation

1.1 “Company” refers to Jotene, the seller of industrial automation products. 1.2 “Customer” refers to the individual or entity purchasing products from the Company. 1.3 “Products” refers to industrial automation equipment, including PLCs, inverters, HMIs, sensors, and related components offered for sale. 1.4 “Contract” refers to the agreement between the Company and the Customer for the sale and purchase of Products.

2. Quotations and Pricing

2.1 All quotations are valid for 30 days from the date of issue unless otherwise stated. 2.2 Prices are quoted in US Dollars (USD) unless otherwise specified and do not include shipping, insurance, customs duties, or taxes. 2.3 The Company reserves the right to adjust prices without prior notice due to market fluctuations, currency exchange rates, or changes in supplier costs. 2.4 All prices are subject to final confirmation at the time of order placement.

3. Order Acceptance and Confirmation

3.1 All orders are subject to written confirmation by the Company. 3.2 The Company reserves the right to accept or reject any order at its sole discretion. 3.3 Upon order confirmation, the Customer will receive a proforma invoice detailing the products, quantities, pricing, and payment terms. 3.4 The Company shall not be liable for any errors in order processing resulting from incomplete or inaccurate information provided by the Customer.

4. Payment Terms

4.1 Standard payment terms:

  • T/T (Telegraphic Transfer): Full payment upon order confirmation 4.2 Payment must be received in full before order processing and goods production. 4.3 Late payments may result in order cancellation or delivery delays. 4.4 All bank charges and fees are the responsibility of the Customer.

5. Delivery and Shipping

5.1 Delivery times are estimates only and commence from the date of receipt of full payment or confirmed L/C. 5.2 The Company shall not be liable for any delays in delivery caused by factors beyond our reasonable control. 5.3 Risk of loss or damage to the Products passes to the Customer upon delivery to the carrier (EXW terms unless otherwise agreed). 5.4 The Customer is responsible for:

  • Obtaining necessary import licenses and permits
  • Paying all customs duties, taxes, and clearance fees
  • Providing accurate shipping and contact information

6. Product Specification and Quality

6.1 Products are supplied in accordance with the manufacturer’s specifications. 6.2 The Company warrants that all Products are genuine, new, and free from defects in materials and workmanship. 6.3 Product warranty is subject to the original manufacturer’s terms and conditions. 6.4 The Company makes no other warranties, express or implied, regarding merchantability or fitness for a particular purpose.

7. Inspection and Acceptance

7.1 The Customer shall inspect the Products within 7 days of receipt. 7.2 Any claims for shortage, damage, or defects must be submitted in writing within 10 days of receipt, accompanied by photographic evidence. 7.3 Failure to notify the Company within the specified period shall constitute deemed acceptance of the Products.

8. Returns and Replacements

8.1 Returns are only accepted with prior written authorization from the Company. 8.2 Authorized returns must be in their original packaging, unused, and in resalable condition. 8.3 A restocking fee of 15% may apply to authorized returns. 8.4 Return shipping costs are the responsibility of the Customer unless the return is due to Company error or defective product.

9. Intellectual Property

9.1 All intellectual property rights in the Products, including patents, trademarks, and copyrights, remain the property of the respective manufacturers. 9.2 The Customer shall not reproduce, modify, or distribute any product documentation, specifications, or marketing materials without prior written consent.

10. Confidentiality

10.1 Both parties agree to keep confidential all technical, commercial, and financial information exchanged during the course of business. 10.2 This obligation shall continue for a period of 3 years following the termination or completion of any contract.

11. Limitation of Liability

11.1 The Company’s total liability under any contract shall not exceed the total purchase price of the Products. 11.2 The Company shall not be liable for any indirect, consequential, or punitive damages, including but not limited to loss of profits, production downtime, or business interruption. 11.3 Nothing in these terms shall limit or exclude liability for death or personal injury caused by negligence or fraudulent misrepresentation.

12. Force Majeure

12.1 Neither party shall be liable for failure to perform any obligation under these terms if such failure is caused by events beyond their reasonable control, including but not limited to:

  • Natural disasters, war, terrorism, or civil unrest
  • Government regulations, import/export restrictions, or trade embargoes
  • Labor disputes, strikes, or factory shutdowns
  • Transportation disruptions or carrier failures 12.2 The affected party shall notify the other party promptly and use reasonable efforts to minimize the impact of such events.

13. Termination

13.1 Either party may terminate a contract by written notice if:

  • The other party becomes insolvent or enters bankruptcy proceedings
  • The other party fails to perform any material obligation and does not remedy such failure within 30 days of written notice
  • The other party breaches any confidentiality or intellectual property obligations

14. Governing Law and Dispute Resolution

14.1 These Terms and Conditions and any contract shall be governed by and construed in accordance with the laws of the People’s Republic of China. 14.2 Any dispute arising from or in connection with these terms shall first be resolved through friendly negotiation. 14.3 If negotiation fails, the dispute shall be submitted to arbitration in Shanghai, China, in accordance with the rules of the China International Economic and Trade Arbitration Commission (CIETAC). 14.4 The arbitration proceedings shall be conducted in English. 14.5 The arbitral award shall be final and binding on both parties.

15. General Provisions

15.1 These Terms and Conditions constitute the entire agreement between the parties, superseding all prior agreements, understandings, or representations. 15.2 No modification or amendment to these terms shall be effective unless in writing and signed by both parties. 15.3 The Company reserves the right to update these Terms and Conditions at any time without prior notice. 15.4 If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. 15.5 Nothing in these terms shall create or be deemed to create a partnership, joint venture, or agency relationship between the parties.

Contact Information

For any questions regarding these Terms and Conditions, please contact us at:

  • Email: [email protected]
  • Phone: +86 15865608900
  • Address: Yeda Technology Park, Changjiang Road, Fushan District, Yantai City, Shandong Province, P.R.China

Last updated: March 2026